Shipping policy

Shipping Policy

Clé de Coeur

We are delighted to deliver meaningful, beautifully curated gifts with care. Please review our shipping policy below for details on order processing, delivery times, and more.

1. Order Processing

• Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times

We offer the following shipping options at checkout:

Please note that delivery times are estimates and may vary depending on carrier delays or peak seasons.

3. Shipping Destinations

We currently ship to addresses within the United States. For international inquiries, please contact us directly at contact@cledecoeur.com.

4. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your order status via the carrier’s website.

5. Shipping Issues & Delays

Clé de Coeur is not responsible for delays caused by the shipping carrier, weather conditions, or incorrect addresses provided at checkout. If your package is delayed or lost, please contact the carrier with your tracking number.

6. Damaged or Lost Packages

If your order arrives damaged, please email us at contact@cledecoeur.com within 48 hours of delivery, including photos of the item and packaging. We will work with you to resolve the issue promptly.